duckiemart web store FAQ section

** Shipping and Handling *** ------------- S&H FEE: Shipping Fee: Our shipping & handling fee of US$9.99 is a global flat rate and required for every purchase. For larger items (e.g. package's thickness exceeds 6cm) additional charges will be added. Discounted rates will be available for every additional item within the same purchase (a.k.a. combined shipping :D) Unfortunately we do not offer pick up service at this time. ------------- INSURANCE: is Compulsory and will be US$2. ------------- TAX: Please note that Duckie Mart have no responsibility towards any tax or duty charged at your local customs., if this happens it will be recipient's responsibility as this will be charged by your local customs but not Duckie Mart. Please check your local Custom if you are in doubt. ------------- REGISTERED DELIVERY: All items will be ship via Priority International Registered Airmail from Hong Kong. Usually it takes about 7-14 business days to reach your doorsteps (depending on country), tracking number will be send to your email within 24 hours once it is shipped. ------------- NON-REGISTERED DELIVERY: Please do understand that all packages will be registered and so a signature on delivery will be needed. If you decide NOT to have it registered, please kindly email us before making your payment so we can adjust it to normal Airmail instead. The cost will be lower however no insurance can be applied with non-registered article, no tracking number will be provided and cannot be traced. ------------- DELAY: Once the package is shipped, it is out of our hands and so we cannot control the working progress of individual post office, customs, logistics etc. You may experience longer delivery period then stated due to transit. If this happens, even though we cannot do much, but we'll certainly open a case for you and urge them to follow up. Please kindly understand that a Rubber Ducky can only help in certain extends. ------------- LABELING: Please make sure to provide correct delivery address and recipient name(s) for us to process. Every package will be identify as "Gift", please do not ask us to put "Bio-Hazzards/ Classified Videos/ Amsterdam Direct" etc on the parcel (Yup, someone did). ------------- EXPRESS DELIVERY: We do provide Express Delivery (2-5 Days, depending on location), which will be starting at US$22 on top of each item. Please kindly contact us for exact quote via email BEFORE making your payments.

Yes I do! What about AlertPay, ANZ/BNZ or HSBC? If you are from NZ, feel free to deposit to our ANZ/ BNZ bank account. If you are from HK, I have just opened up a HSBC account here too. Unfortunately since Google Checkout is for US/UK only therefore I cannot sign up for a merchant account (and yes, I just cannot trust my buddies, haha). I also have an AlertPay account which I've never used... My pal suggested this AP for me as he said "Paypal is ripping us off". So if you prefer AlertPay, I'll be happy to do so too!

Haha good question. Let's say I was in NZ (the boring south island!) before 07', but I do travel a lot during the time. Since then our family business expansion had reached Asia and so we decided to relocate. If anyone is interested in building materials (especially marble or quartz), let me know!!

Umm... theoretically specking I didnt get them, my Dad did. Dad and his friends (who own different business) always have social gatherings, and 2 days after that, we'll receive a parcel with sample/surplus/2nd Quality goodies. I know my dad does the same to his mates as well and even sponsored an entire marble flooring for a pal... So you know, this kind of stuff, bartership. Anyway, this may sound nice but as HongKong's rent is rocket high, I just cannot stand these "luxury junk" pile up and eating up my precious space. I need to get rid of them now and fast! therefore we are selling them pretty cheap, just covering dad's dinner cost.